Up in the Air Life Booking Policies, Terms, and Conditions
Thank you for your purchase with Up in the Air Life, LLC (“UITAL”) a Delaware Limited Liability Corporation. The following terms and conditions “Terms” apply to all travel products and services purchased. Please review these terms in detail as by purchasing any travel product or service you are bound by the terms outlined in this agreement.
REFUND & CANCELLATION POLICY: You have 24 hours from the time of booking to cancel a trip for a full refund. ALL REFUNDS ARE SUBJECT TO A 2.9% PROCESSING FEE. In other words, if you request a refund for a payment or a deposit, your refund will be minus a 2.9% processing fee. After 24 hours, the trip deposit – and all future payments – are non-refundable. Our contracts with our suppliers are competitive and do not allow refunds and this is how we can offer affordable monthly payments on our trip packages.
We highly recommend you purchase a comprehensive travel insurance policy that includes trip cancellation coverage within 3 days after booking that includes a “Cancel for Any Reason” option to cover your non-refundable trip. Trip cancellation insurance is the only means of receiving reimbursement for flights and other non-refundable expenses should you cancel your trip for any reason, whether voluntarily or as a result of Up in the Air Life’s actions.
PAYMENT PLANS: As a courtesy, we offer payment plans for our trips. There is a one-time administrative fee for this service, added at checkout. Your monthly payments start the following month after booking and payments are required monthly until the balance is paid in full. When transferring to a new trip your payment plan will resume the following month, and the monthly payment amount is adjusted based on the new balance due including the transfer fee. You may contact us to modify your payment due dates but we cannot pause a payment plan.
LATE FEES: Payments not received 4 days after the due date are subject to a late fee.
MISSED PAYMENTS: Once you miss two monthly payments, your trip is subject to cancellation. Once your trip is canceled, you will be notified via your email on file and we will also call you. You may reinstate your trip within 14 calendar days of cancellation by paying the full amount past due and a $200 reinstatement fee.
FINAL PAYMENT DATE: Trips must be paid in full 120 days before the trip. If full payment is not received by that date, Up in the Air Life reserves the right to cancel the trip.
TRANSFERRING TO A NEW TRIP: Clients can transfer to another trip anytime up until six months of the departure date of the trip currently booked. The transfer can be to any trip that is currently open. There is a $250 transfer fee.
TRANSFERRING TO ANOTHER WEEK OF THE SAME TRIP: You can transfer to another week of the same trip at no additional cost. This can only be done 6 months before the departure date of the trip currently registered for.
TRANSFERRING TO ANOTHER PERSON: You can transfer your trip to another traveler anytime by notifying us via email, as long as that person is traveling on said transferred trip (they are essentially taking your place). There is a one-time transfer administrative fee of $250. Airfare cannot be transferred to another traveler once ticketed.
TRANSFERRING TO A PRIVATE TRIP: You may cancel a group trip and turn it into a trip credit that can be applied to a Private Trip. This can only be done 6 months before the departure date of the trip currently registered for. A $250 transfer administrative fee will be subtracted from the trip credit, and the current private trip planning fee must be paid to initiate the transfer.
BOOKING PRICING & AVAILABILITY: Tour pricing fluctuates and at any time before a confirmed reservation, the tour price may be increased or decreased without warning. Once a tour is confirmed, the price is locked in and will not increase; unless the offering is no longer available. Occasionally we offer discounted pricing based on inventory which is not retroactive to previously purchased bookings. Any changes in occupancy post-booking will be done at the current pricing available.
ROOMMATE POLICY: If you book double occupancy for your trip and you do not have a roommate, as a courtesy, we will attempt to pair you with another client of the same sex who also needs a roommate after you are paid in full. However, if 60 days before your trip, you do not have a roommate, you will be required to pay the single occupancy supplement. Payment of the single occupancy supplement can be paid in even payments and is due within 30 days of departure.
ITINERARY CHANGES: While we make every effort to execute the itineraries and hotels provided on the website, itineraries and hotel selections are subject to modification and change due to availability or vendor partner changes. In the unlikely event that there are major changes to the itinerary, clients are notified as soon as possible and an equivalent substitution will be offered.
REQUIRED TRAVEL MEDICAL INSURANCE: All clients attending an Up in the Air Life trip are required to purchase a Travel Medical Insurance policy that includes (1) Emergency Medical Coverage, (2) Emergency Medical Evacuation, and (3) Repatriation of your remains should you perish. A Proof of policy document from your insurance provider is required 60 days before the trip departure date. Your US Health insurance will most likely not satisfy these requirements.
To obtain a travel insurance policy with our partner, Allianz, follow the instructions in this link:
HEALTH & WELLNESS POLICY: All trips require that you can walk at least 5 miles each day on your own. You should consult your physician to confirm your fitness level for travel and participation in planned activities. Up in the Air Life does not provide medical advice. Please ensure you review the itineraries in detail and notify the office if you have issues with walking so proper accommodations can be made.
PHOTO/VIDEO RELEASE: Photography and video of the trip activity are taken throughout the experience and shared with clients post-trip. By participating on this trip or at this event you are giving Up in the Air Life; its representatives and employees the right to use photographs, video, and testimony given by you during any Up in the Air Life “Trip”, “Tour”, “Lifestyle Experience”, or “Lifestyle Event”. Up in the Air Life will not disclose your name online or in printed media without additional expressed written consent.
VISA & VACCINATION REQUIREMENTS: Travel visas and Vaccinations can required for many countries visited on our packages. This can also change at any time. It is the responsibility of each traveler to comply with them and to secure the proper travel documents. To avoid disappointment and unnecessary expenses, please carefully review the requirements so that you can obtain all the necessary documents well before your trip. Requirements are subject to change, often without notice, and we suggest you verify requirements with the relevant embassy or consulate. We will not be held responsible for any charges, trip interruptions, or cancellations due to changes in requirements or issues with visa processing.
PASSPORTS: Passports are required for all U.S. citizens traveling abroad. Due to TSA Secure Flight requirements, you must enter all traveler names on your reservation exactly as they appear on each traveler’s passport, including titles such as Jr. or Sr. and any multiple first, middle or last names. If accurate information is not provided, airlines may charge penalties to make corrections or even deny boarding, and you may not be permitted to enter some countries. Any changes in names or passport information should be reported to us immediately via email. Note that any name changes or changes in passport information after you complete your booking may result in additional fees.
DAMAGES: We accept no responsibility for accidents, damage, baggage losses, delays, and/or accidental expenses due to weather, strikes, acts of God, acts of governments or authorities, wars, terrorism, criminal acts committed by third parties, hostilities, civil disturbances, riots, strikes, sickness, quarantine, defects of vehicles or breakdown in the equipment, or to the fault or default of any company used for carrying out these packages. Regarding any and all services and accommodations furnished, we expressly disclaim all responsibility or liability over any matter whatsoever for loss, damage, injury, or expense to property or person due to any cause whatsoever occurring during the duration of the trip or otherwise. All such losses or expenses will be borne by the passengers.
TRIP CANCELLATION FOR REASONS OUTSIDE OUR CONTROL: In the rare event that it becomes necessary to cancel the trip for reasons beyond our control, such as terrorism, strikes, acts of governments, weather, etc. we will reschedule the trip. Trip delays due to COVID-19 fall under this clause. If you are unable to attend the new trip dates you will receive a trip credit valid for 12 months from the date your trip is rescheduled to apply to a future trip.