Up in the Air Life Booking Policies, Terms, and Conditions
Thank you for your purchase with Up in the Air Life, LLC (“UITAL”) a Delaware Limited Liability Corporation. The following terms and conditions “terms” apply to all travel products and services purchased. Please review these terms in detail as by purchasing any travel product or service you are bound by the terms set forth in this agreement.
REFUND & CANCELLATION POLICY: You have 24 hours from the time of booking to cancel a trip for a full refund. After 24 hours, the trip deposit – and all future payments – are non-refundable. We highly recommend you purchase a comprehensive travel insurance policy that includes trip cancellation coverage within 3 days after booking that includes a “Cancel for Any Reason” option to cover your non-refundable trip. Trip cancellation insurance is the only means of receiving reimbursement for flights and other non-refundable expenses should you cancel your trip for any reason, whether voluntarily or as a result of Up in the Air Life’s actions.
AUTOMATED PAYMENTS REQUIRED FOR PAYMENT PLANS: As of January 1, 2019, all payment plans require monthly automated payments to debited from your credit/debit card. Manual payments where clients can log in and pay at their leisure can no longer be supported. At any time, you may contact our office to pay in full.
PAYMENT PLANS: As a courtesy we offer payment plans for our trips. Your monthly payments start the following month after booking on the same day you paid your deposit. A monthly payment of the minimum amount due is required each month via debit. You may contact us to change your payment date after booking prior to 72 hours of your payment date. Our system sends courtesy reminders about your upcoming payment but you are responsible for ensuring your payment is successful and your card is up to date. If your payment is declined we will attempt 2 consecutive days. After a 3rd failed attempt you charged an interest fee.
MISSED PAYMENTS: Once you miss two monthly payments your trip is subject to cancellation. Once your trip is cancelled you will be notified via your email. You may reinstate your trip within 7 calendar days of cancellation by paying the full amount past due.
FINAL PAYMENT DATE:Trips must be paid in full by the final payment date of the trip noted in the confirmation email. If full payment is not received by that date a penalty charge of $100 will be placed on the account after 3 business days. After 7 business days of failing to make the final payment Up in the Air Life reserves the right to cancel the trip.
TRANSFER POLICY: You can transfer your trip to another traveler by notifying us via email. There is a one-time transfer fee of $199.
BOOKING PRICING & AVAILABILITY: Tour pricing fluctuates and at any time prior to a confirmed reservation the tour price may be increased or decreased without warning. Once a tour is confirmed the price is locked in and will not increase; unless the offering is no longer available. Occasionally we offer discounted pricing based on inventory which is not retroactive to previously purchased bookings. Any changes in occupancy done post booking will be done at the current pricing available.
ROOMMATE POLICY: If you book double occupancy for your trip and you do not have a roommate, as a courtesy, we will attempt to pair you with another client, of the same gender, who also needs a roommate. However, if 90 days before your trip, you do not have a roommate; you will be required to pay the single occupancy supplement for your trip. Payment of the single occupancy supplement can be paid over the 3 months prior to the trip departure date. Effective for all trips departing after April 1, 2019.
ITINERARY CHANGES: While we make every effort to execute the itineraries provided on the website, itineraries are subject to modification and change due to availability or vendor partner changes. In the unlikely event that there are major changes to the itinerary, clients are notified as soon as possible and an equivalent substitution will be offered.
REQUIRED TRAVEL MEDICAL INSURANCE: All clients attending an Up in the Air Life trip are required to purchase a Travel Medical Insurance policy that includes (1) Emergency Medical Coverage, (2) Emergency Medical Evacuation, and (3) Repatriation of your remains should you perish. A Proof of policy document from your insurance provider is required 60 days prior to the trip departure date. Your US Health insurance will most likely not satisfy these requirements.
HEALTH & WELLNESS POLICY: All trips require that you are able to walk at least 5 miles each day on your own. You should consult your physician to confirm your fitness level for travel and participation in planned activities. Up in the Air Life does not provide medical advice.
PHOTO/VIDEO RELEASE: Photography and video of the trip activity is taken throughout the experience and shared with clients post trip. By participating on this trip or at this event you are giving Up in the Air Life; its representatives and employees the right to use photographs, video, and testimony given by you during any Up in the Air Life “Trip”, “Tour”, “Lifestyle Experience”, or “Lifestyle Event”. Up in the Air Life will not disclose your name online or in printed media without additional expressed written consent.
VISA REQUIREMENTS: Travel visas are required for many countries visited on our packages. It is the responsibility of each traveler to comply with them and to secure the proper travel documents. To avoid disappointment and unnecessary expenses, please carefully review the requirements so that you can obtain all necessary documents well before your trip. Requirements are subject to change, often without notice, and we suggest you verify requirements with the relevant embassy or consulate. We will not be held responsible for any charges, trip interruptions, or cancellations due to incorrect or missing visas.
PASSPORTS: Passports are required for all U.S. citizens traveling abroad. Due to TSA Secure Flight requirements, you must enter all traveler names on your reservation exactly as they appear on each traveler’s passport, including titles such as Jr. or Sr. and any multiple first, middle or last names. If accurate information is not provided, airlines may charge penalties to make corrections or even deny boarding, and you may not be permitted to enter some countries. Any changes in names or passport information should be reported to us immediately via email. Note that any name changes or changes in passport information after you complete your booking may result in additional fees.
DAMAGES: We accept no responsibility for accidents, damage, baggage losses, delays and/or accidental expenses due to weather, strikes, acts of God, acts of governments or authorities, wars, terrorism, criminal acts committed by third parties, hostilities, civil disturbances, riots, strikes, sickness, quarantine, defects of vehicles or breakdown in equipment, or to the fault or default of any company used for carrying out these packages. Regarding any and all services and accommodations furnished, we expressly disclaim all responsibility or liability over any matter whatsoever for loss, damage, injury or expense to property or person due to any cause whatsoever occurring during the duration of the trip or otherwise. All such losses or expenses will be borne by the passengers.
TRIP CANCELLATION FOR REASONS OUTSIDE OUR CONTROL: In the rare event that it becomes necessary to cancel the trip for reasons beyond our control, such as terrorism, strikes, acts of governments, weather, etc. we will reschedule the trip. If you are unable to attend the new dates, we will offer refunds in a queue based on the booking date as we fill your spot, but we cannot guarantee a refund. Your travel insurance should cover these circumstances should they occur.