Up in the Air Life Booking Policies, Terms, and Conditions
Thank you for your purchase with Up in the Air Life, LLC (“UITAL”) a Delaware Limited Liability Corporation. The following terms and conditions “Terms” apply to all travel products and services purchased. Please review these terms in detail as by purchasing any travel product or service you are bound by the terms set forth in this agreement.
REFUND & CANCELLATION POLICY: You have 24 hours from the time of booking to cancel a trip for a full refund. After 24 hours, the trip deposit – and all future payments – are non-refundable. Our contracts with our suppliers are competitive and do not allow refunds and this is how we are able to offer affordable monthly payments on our trip packages.
We highly recommend you purchase a comprehensive travel insurance policy that includes trip cancellation coverage within 3 days after booking that includes a “Cancel for Any Reason” option to cover your non-refundable trip. Trip cancellation insurance is the only means of receiving reimbursement for flights and other non-refundable expenses should you cancel your trip for any reason, whether voluntarily or as a result of Up in the Air Life’s actions.
PAYMENT PLANS: As a courtesy, we offer payment plans for our trips. There is a one-time administrative fee for this service; added at checkout. Your monthly payments start the following month after booking on the same day you paid your deposit. You may contact us to modify your payment dates or plan.
MISSED PAYMENTS: Once you miss two monthly payments your trip is subject to cancellation. Once your trip is canceled you will be notified via your email on file and we will also call you. You may reinstate your trip within 14 calendar days of cancellation by paying the full amount past due and a $200 reinstatement fee.
FINAL PAYMENT DATE: Trips must be paid in full 120 days prior to the trip. If full payment is not received by that date Up in the Air Life reserves the right to cancel the trip.
TRANSFER POLICY: You can transfer your trip to another traveler by notifying us via email. There is a one-time transfer fee of $199. Airfare cannot be transferred to another traveler once ticketed.
BOOKING PRICING & AVAILABILITY: Tour pricing fluctuates and at any time prior to a confirmed reservation the tour price may be increased or decreased without warning. Once a tour is confirmed the price is locked in and will not increase; unless the offering is no longer available. Occasionally we offer discounted pricing based on inventory which is not retroactive to previously purchased bookings. Any changes in occupancy done post-booking will be done at the current pricing available.
ROOMMATE POLICY: If you book double occupancy for your trip and you do not have a roommate, as a courtesy, we will attempt to pair you with another client who also needs a roommate after you are paid in full. However, if 100 days before your trip, you do not have a roommate, you will be required to pay the single occupancy supplement. Payment of the single occupancy supplement can be paid in even payments and due within 30 days of departure.
ITINERARY CHANGES: While we make every effort to execute the itineraries provided on the website, itineraries are subject to modification and change due to availability or vendor partner changes. In the unlikely event that there are major changes to the itinerary, clients are notified as soon as possible and an equivalent substitution will be offered.
REQUIRED TRAVEL MEDICAL INSURANCE: All clients attending an Up in the Air Life trip are required to purchase a Travel Medical Insurance policy that includes (1) Emergency Medical Coverage, (2) Emergency Medical Evacuation, and (3) Repatriation of your remains should you perish. A Proof of policy document from your insurance provider is required 60 days prior to the trip departure date. Your US Health insurance will most likely not satisfy these requirements.
HEALTH & WELLNESS POLICY: All trips require that you are able to walk at least 5 miles each day on your own. You should consult your physician to confirm your fitness level for travel and participation in planned activities. Up in the Air Life does not provide medical advice.
PHOTO/VIDEO RELEASE: Photography and video of the trip activity are taken throughout the experience and shared with clients post-trip. By participating on this trip or at this event you are giving Up in the Air Life; its representatives and employees the right to use photographs, video, and testimony given by you during any Up in the Air Life “Trip”, “Tour”, “Lifestyle Experience”, or “Lifestyle Event”. Up in the Air Life will not disclose your name online or in printed media without additional expressed written consent.
VISA REQUIREMENTS: Travel visas are required for many countries visited on our packages. It is the responsibility of each traveler to comply with them and to secure the proper travel documents. To avoid disappointment and unnecessary expenses, please carefully review the requirements so that you can obtain all necessary documents well before your trip. Requirements are subject to change, often without notice, and we suggest you verify requirements with the relevant embassy or consulate. We will not be held responsible for any charges, trip interruptions, or cancellations due to incorrect or missing visas.
PASSPORTS: Passports are required for all U.S. citizens traveling abroad. Due to TSA Secure Flight requirements, you must enter all traveler names on your reservation exactly as they appear on each traveler’s passport, including titles such as Jr. or Sr. and any multiple first, middle or last names. If accurate information is not provided, airlines may charge penalties to make corrections or even deny boarding, and you may not be permitted to enter some countries. Any changes in names or passport information should be reported to us immediately via email. Note that any name changes or changes in passport information after you complete your booking may result in additional fees.
DAMAGES: We accept no responsibility for accidents, damage, baggage losses, delays, and/or accidental expenses due to weather, strikes, acts of God, acts of governments or authorities, wars, terrorism, criminal acts committed by third parties, hostilities, civil disturbances, riots, strikes, sickness, quarantine, defects of vehicles or breakdown in the equipment, or to the fault or default of any company used for carrying out these packages. Regarding any and all services and accommodations furnished, we expressly disclaim all responsibility or liability over any matter whatsoever for loss, damage, injury, or expense to property or person due to any cause whatsoever occurring during the duration of the trip or otherwise. All such losses or expenses will be borne by the passengers.
TRIP CANCELLATION FOR REASONS OUTSIDE OUR CONTROL: In the rare event that it becomes necessary to cancel the trip for reasons beyond our control, such as terrorism, strikes, acts of governments, weather, etc. we will reschedule the trip. Trip delays due to COVID-19 fall under this clause. If you are unable to attend the new trip dates you will receive a trip credit valid for 12 months from the date your trip is rescheduled to apply to a future trip.
For trips booked before April 2, 2021, you can request to be on a trip refund queue if you cannot attend the new trip dates. If we are able to replace your spot you can obtain a refund minus the $499 trip deposit.